Question 1

How soon can a plumber attend?

Accepted Answer

We aim to have a plumber at your property within 1 hour of your initial call. Our priority is to respond quickly, tackle the immediate plumbing emergency and get things back under control.

We’ll confirm availability and an estimated arrival time when you contact us. Response times may vary depending on your location and demand.

Question 2

What does the attendance fee cover?

Accepted Answer

Your fixed attendance fee covers travel to your property, initial assessment and diagnosis, and the first hour of labour. We also include standard consumables such as washers, seals and basic fittings. Our aim is to resolve the immediate plumbing emergency during the initial visit wherever possible.

Question 3

When do I pay?

Accepted Answer

Once we’ve confirmed an available Eplumber plumbing professional and agreed the attendance fee with you, you authorise a temporary card hold on your private booking page. The attendance fee is only taken after the visit is completed. There is no charge for making an initial enquiry.

Question 4

Who will carry out the work?

Accepted Answer

Your work will be carried out by a vetted Eplumber plumbing professional. Our experienced, self-employed professionals deliver the plumbing work as part of the Eplumber service. We arrange your visit and keep you informed throughout the process.

Question 5

How much does an emergency plumber cost?

Accepted Answer

Our fixed attendance fees are:

Weekdays (7am–7pm): £125
Weekday evenings (7pm–midnight): £175
Weekends and bank holidays (7am–midnight): £200
Overnight (midnight–7am): £225

The attendance fee includes travel, initial assessment and diagnosis, and the first hour of labour. Prices include VAT.

Question 6

Are additional repairs included?

Accepted Answer

The attendance fee includes the first hour of labour and standard consumables such as washers, seals and basic fittings. Replacement parts, specialist materials and labour beyond the first hour are charged separately. Your plumber will explain any additional costs before proceeding.

Question 7

What happens if additional work is needed?

Accepted Answer

Your plumber will explain what further work is required and provide the associated costs before proceeding. Additional labour is charged at £15 per 15 minutes after the first hour. Replacement parts and materials are charged separately. Extras for this visit are approved by you on your private booking page and charged only after the work is completed. No additional work will be carried out without your agreement.

Question 8

Do evenings, weekends and bank holidays cost more?

Accepted Answer

Yes. Weekday evening attendance (7pm–midnight) is £175. Weekend and bank holiday attendance (7am–midnight) is £200. Our overnight rate applies every day from midnight to 7am.

Question 9

Is there an overnight attendance rate?

Accepted Answer

Yes. Our overnight attendance fee is £225 for attendance between midnight and 7am, including weekends and bank holidays.

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Plumbing problems?We’re on it.

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